Help Center

Follow

Could not access network location \Hewlett-Packard\\

During an installation of PDQ Deploy or PDQ Inventory if you receive the error "Could not access network location \Hewlett-Packard\\" then there is a bad registry value that was left behind from Hewlett Packard (most likely from an OEM image). 

Hewlett-Packard-MSI-Error.png

 

To resolve this problem open your registry (regedit.exe) and navigate to the following path.

If you are on a 32-bit system:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

64-bit system:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall

Delete the InstallLocation value and reattempt the installation. The screenshot below is taken from a 32-bit system.

HP-Error-Reg.png

 

http://social.technet.microsoft.com/Forums/en-US/w7itproappcompat/thread/aedd0f90-5779-45e1-85fb-f71cb12166fc/

http://kb.sdl.com/kb/?ArticleId=4490#tab:homeTab:crumb:7:artId:4490

 

 

Was this article helpful?
5 out of 5 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk