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Authentication

Purpose:
You receive an authentication error indicating the user did not properly authenticate on the target computer. For example, you receive the error, "The user name or password is incorrect."

Resolution:
Check to ensure you can access the target computer's ADMIN$ and C$ from the PDQ console. For example, Start > Run > \\Target\ADMIN$ and \\Target\C$. The test should be performed while logged in as the Deploy User or Scan User or using those same credentials.

Possible Reasons and Fixes:

  1. An invalid user name or password were supplied. Change the user name and password and try again.
  2. The target computer is in a different domain than the user and you cannot access the ADMIN$ of the target computer from the PDQ console machine. Please see this article for guidance: Can't Access ADMIN$ Share Using A Local User Account.
  3. The target computer is not on a domain and does not have the LocalAccountTokenFilterPolicy registry value to turn off remote UAC.

Other possible logon/password issues are covered in the following:

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