Help Center

Follow

MSI Cannot Open File - Error 1620

Description

The installer could not open a file.

Possible Causes

One of the files that are part of the intallation is corrupt or no longer available.

Recommended Fix

Ensure that all of the installer files are avaialable an not corrupted.

See Also

AppDeploy - Microsoft Installer Error 1620

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

8 Comments

  • 0

    How dare you put something as unhelpful as this onto the internet? It makes you look like an idiot

  • 0

    Hi Simon, yes, this page is somewhat bare, however the 1620 error is not well documented by Microsoft. It's a frustrating error. Adam did however list a link to AppDeploy (now called ITNinja) that lists some info on this error. If you click on that link and then read through the comments on the ITNinja site you may get some insight into how other sys admins dealt with this frustrating error. 

    http://www.appdeploy.com/msierrors/detail.asp?id=26

  • 0

    Sorry, I was a bit upset because I was searching for this Error for hours and then found somebody saying "One of the files that are part of the intallation is corrupt or no longer available.Ensure that all of the installer files are avaialable an not corrupted." That was the straw to break the camels back.

    Wasn't thought as an insult

  • 0

    No worries Simon. We're all sys admins out here and we know first hand how frustrating a lack of info can be, especially when you have a deadline. Thanks for chiming in. I hope the comments on the link provided were the source for your solution. 

  • 0

    Hi

    i'm getting this error 1620 on a .exe not a .msi. The file is in the same place that all my PDQ deployed apps are in (shared network folder)

    Its the Dell Command | Update and below is the customised command line paramters, that i basically copied from another .exe app install that works.

    msiexec.exe /i "Systems-Management_Application_H2CN6_WN_2.0.0_A00.EXE" /qn /norestart /log output.log

    Any advice would be appreciate, as has been mentioned there are a lot of holes in the knowledgbase on this forum. Deploy and Inventory are greats apps though :)

     

  • 0

    Hi Kevin,

    Does the Dell Command | Update exe contain an embedded MSI file? MsiExec.exe can only process Microsoft Installer files. I don't believe that this utility has an embedded MSI. Can you find a usage statement on the supported command line parameters for this utility? From a run command type in the following:

    Systems-Management_Application_H2CN6_WN_2.0.0_A00.EXE /?

    This is a good way to find out what parameters are supported. If a usage window doesn't pop up I would check with Dell's site to verify the options. 

  • 0

    Hi Shane,

    thanks for the reply. I did notice that when i manually install the .exe it does say extracting .msi.

    However i've very limited knowlegde of command line switches etc. I tried what you said above but get this.

    C:\Users\kevin.jackson>Systems-Management_Application_HDWXV_WN_3.0.0_A00.exe /?

    'Systems-Management_Application_HDWXV_WN_3.0.0_A00.exe' is not recognized as an

    internal or external command,operable program or batch file.

    ??

  • 0

    The error "...not recognized as an

    internal or external command,operable program or batch file" is usually the cause of a corrupt EXE or MSI. Try redownloading the EXE and trying it again. If you still can't get the silent install to work then you may need to go find the extracted MSI (and other files that are part of the installation) and use those instead. It's not uncommon to have to do this. Generally you can find the MSI file(s) under %TEMP%. They may go in a sub directory. Start the install (manually) and then go look for the files. Don't close out of the program until you find the installation files and COPY them to a new location. After you have copied the files just end the installation and repackage using the MSI file. If there are multiple files you may need to use the Include Entire Directory checkbox.

    This is how we make the Java and iTunes packages. We don't deploy the EXE provided by the vendors. We extract the MSI files and use those instead.

Article is closed for comments.
Powered by Zendesk