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File copy step failed, check log for more details

Description

An error was reported during a file copy step. The file copy step is a wrapper around either xcopy or robocopy (depending on target computer) and an error was reported in its output which may indicate a failed copy.

Possible Causes

PDQ Deploy watches for errors to be reported in the output from the copy operation and which will cause the step to fail. The exact details of the error can vary quite a bit, and a check of the output log is necessary in order to see exactly what went wrong.

Recommended Fixes

Examine the output from the copy operating by opening the step details (click on the ## Steps link in the computer list and the the output log link). It's possible that the application is misinterpreting a warning as an error and reporting a failure even though the copy succeeded. If the output from the copy looks okay, please open a ticket with support@adminarsenal.com so that we can verify the output and possibly make changes to correct it.

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3 Comments

  • 0

    This used to work, Found your file copy option in deploy a great addition

    attached file is my deployment copy fonts

  • 0

    checked on the client PC fonts did copy but failed at the end so my fontreg did not kick in

  • 0

    Ok changed the error status to continue not stop so steps 2 and 3 went through fine.

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