MAC address not known

4/26/2018 3406 Contributors


The MAC address for the computer is not known so a wake packet cannot be sent to the computer.

Possible Causes

The computer hasn't been scanned and its MAC address is not known.  Without the MAC address it isn't possible to send a wake packet to the computer.

Recommended Fix

Scan the computer for inventory (the Network Adapters scanner, to be specific).