Could not access network location \Hewlett-Packard\\

6/12/2018 3410 Contributors
Agent

During an installation of PDQ Deploy, PDQ Inventory, or the PDQ Inventory Agent, if you receive the error "Could not access network location \Hewlett-Packard\\" then there is a bad registry value that was left behind from Hewlett Packard (most likely from an OEM image). 

Hewlett-Packard-MSI-Error.png


To resolve this problem open your registry (regedit.exe) and navigate to the following path.

If you are on a 32-bit system:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

64-bit system:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall

Delete the InstallLocation value and reattempt the installation. The screenshot below is taken from a 32-bit system.

HP-Error-Reg.png


http://social.technet.microsoft.com/Forums/en-US/w7itproappcompat/thread/aedd0f90-5779-45e1-85fb-f71cb12166fc/

https://gateway.sdl.com/apex/communityknowledge?articleName=Error-message-when-installing-SDL-products-Could-not-access-network-location-Hewlett-Packard