Agent Communication Error: Problems with Encryption Keys

4/26/2018 2769 Contributors

Purpose:
You receive an error, There was an issue communicating with the agent due to problems with encryption keys: [nature of the error]. Where [nature of the error] could be any number of issues impacting the encryption used to communicate with the Agent. For example, you might see the following error: There was an issue communicating with the agent due to problems with encryption keys: Parameter is incorrect.

Resolution:
Please contact the Solutions team. Make sure to include the full error by submitting the error using the, "Submit the error to PDQ Support" link in the error message window. Include your email address and the following information in the comment section of the error.

  • What were you working on immediately prior to the error?
  • Were any changes made to any configuration within PDQ?
  • Is the error reproducible?
  • If the error is reproducible and if you stop and start the PDQ Inventory service, can you continue to reproduce the error?