Error: DatabaseUpdateFailedException

4/26/2018 217 Contributors

Purpose:
You receive the error, DatabaseUpdateFailedException when upgrading either PDQ Deploy or PDQ Inventory to version 13 or higher.

Resolution:
This error occurs when the PDQ console (PDQ Deploy or PDQ Inventory, version 13+) is waiting for the service to upgrade the database and the upgrade process fails.

The actual error will be contained in the error/bug report. PDQ.com support will need the error/bug report or Event Viewer entry (Application log) for the error, which can be submitted through the Support Website or sent to support@pdq.com.