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Joined: 6/10/2019

Last seen: 6/14/2019

  • So basically I have all these outdated Adobe Acrobat Reader DC users who have CVE vulnerabilities and PDQ cannot update them. Very frustrating.

  • So a user will have Adobe Acrobat Reader DC 19.012.20034 for example. An update of 19.012.20035 will become available.

    If I push the package down using the auto download feature of the 19.012.20035 version, it fails because for some odd reason it tries to push out the base version which makes no sense.

    When I convert to a standard package and move the update step up and try to just update the person's Adobe Acrobat Reader DC version, it says the following:

    The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.

  • The issue is it's trying to install the base version, but not sure why PDQ configured as such. The I cannot run the update separate because then I can the following error below; it wont let me output.log the install because the error pops up immediately.

    Seems no solutions for pushing updates for Adobe Reader DC, it's odd.

    enter image description here

  • Adobe Reader DC will not update. Receiving error code 1603.